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Call Logs and Directories Overview

Overview:

This section describes how you can use call logs and directories. To access both features, use the Directories button .

 

Call Logs

Your phone maintains call logs that contain records of your missed, placed, and received calls.

Your system administrator determines if missed calls are logged on your phone in the missed calls directory for a given line appearance on your phone.

Tips

  • (SCCP and SIP phones) Your phone may be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. Contact your system administrator for more information.
  • (SCCP phones only) To view the complete call record of a multiparty call (for example, of a call that has been transferred to you), highlight the call record and press Details. The Details record shows two entries with the name and number for each missed or received multiparty call:
    • First entry—Last completed multiparty call
    • Second entry—First completed multiparty call
  • To see if the line in the call log is busy before placing a call to that line, look for Busy Lamp Field indicators.

 

View Call Logs

Procedure:

Step 1.  

Press message.jpg .

Step 2.  

Choose one of the following entries:

  • Missed Call
  • Placed Calls
  • Received Calls

Each log stores up to 100 records.

 

Display Single Call Record Details

Procedure:

Step 1.  

Press message.jpg .

Step 2.  

Choose one of the following entries:

  • Missed Calls
  • Placed Calls
  • Received Calls

Step 3.  

Highlight a call record.

Step 4.  

Press Details to display information such as called number, calling number, time of day, and call duration for placed and received calls only.

 

Erase All Call Records in All Logs

Procedure:

Step 1.  

Press .

Step 2.  

Press Clear.

 

Erase All Call Records in Single Log

Procedure:

Step 1.  

Press message.jpg .

Step 2.  

Choose one of the following entries:

  • Missed Calls
  • Placed Calls
  • Received Calls

Step 3.  

Highlight a call record.

Step 4.  

Press Clear. You may need to press the more softkey to display Clear.

 

Erase Single Call Record

Procedure:

Step 1.  

Pressmessage.jpg .

Step 2.  

Choose one of the following entries:

  • Missed Call
  • Placed Calls
  • Received Calls

Step 3.  

Highlight a call record.

Step 4.  

Press Delete.

 

Dial from Call Log (While Not on Another Call)

Procedure:

Step 1.  

Press message.jpg .

Step 2.  

Choose one of the following entries:

  • Missed Call
  • Placed Calls
  • Received Calls

Step 3.  

Highlight a call record.

Note   

If the Details softkey appears, the call is the primary entry of a multiparty call.

Step 4.  

To edit the displayed number, press EditDial followed by << or >>.

Step 5.  

To delete the number, press EditDial followed by Delete. You may need to press the more softkey to display Delete.

Step 6.  

Go off-hook to place the call.

 

Dial from Call Log (While Connected to Another Call)

Procedure:

Step 1.  

Press message.jpg .

Step 2.  

Choose one of the following entries:

  • Missed Call
  • Placed Calls
  • Received Calls

Step 3.  

Highlight a call record.

Note   

If the Details softkey appears, the call is the primary entry of a multiparty call.

Step 4.  

To edit the displayed number, press EditDial followed by << or >>.

Step 5.  

To delete the number, press EditDial followed by Delete. You may need to press the more softkey to display Delete.

Step 6.  

Press Dial.

Step 7.  

Choose a menu item to handle the original call:

  • Hold: Puts the first call on hold and dials the second.
  • Transfer: Transfers the first party to the second and drops you from the call. Press Transfer again after dialing to complete the action.
  • Conference: Creates a conference call with all parties, including you. Press Confrn or Conference again after dialing to complete the action.
  • EndCall: Disconnects the first call and dials the second call.

 

Place Call from URL Entry in Call Log

Supported only on SIP phones.

Procedure:

Step 1.  

Press message.jpg .

Step 2.  

Choose one of the following entries:

  • Missed Call
  • Placed Calls
  • Received Calls

Step 3.  

Highlight the URL entry that you want to dial.

Step 4.  

If you need to edit the entry, press EditDial.

The at.jpg icon appears to indicate that you can begin editing characters in the URL entry.

Step 5.  

Press Dial.

 

Redial International Call from Missed and Received Call Logs

Procedure:

Step 1.  

Press message.jpg .

Step 2.  

Choose one of the following entries:

  • Missed Call
  • Received Calls

Step 3.  

Highlight the call record that you want to redial.

Step 4.  

Press EditDial.

Step 5.  

Press and hold the star (*) key for at least 1 second to add a plus (+) sign as the first digit in the phone number.

You can add the + sign only for the first digit of the number.

Step 6.  

Press Dial.

 

Directory Features

Depending on configuration, your phone can provide corporate and personal directory features:

  • Corporate Directory: Corporate contacts that you can access on your phone. Your system administrator sets up and maintains your Corporate Directory.
  • Personal Directory: If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and Cisco Unified Communications Manager User Options web pages. The Personal Directory comprises the Personal Address Book (PAB) and Fast Dials:
    • PAB is a directory of your personal contacts.
    • Fast Dial allows you to assign codes to PAB entries for quick dialing.

Corporate Directory

You can use a corporate directory to place calls to coworkers.

Tips

  • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
  • To see if the phone line in the directory is busy, look for Busy Lamp Field (BLF) indicators.

 

Dial from Corporate Directory (While Not on Another Call)

Procedure:

Step 1.  

Choose message.jpg > Corporate Directory (exact name can vary).

Step 2.  

Use your keypad to enter a full or partial name and press Search.

Step 3.  

To dial, select the listing, or scroll to the listing and lift the handset.

 

Dial from Corporate Directory (While on Another Call)

Procedure:

Step 1.  

Choose message.jpg > Corporate Directory (exact name can vary).

Step 2.  

Use your keypad to enter a full or partial name and press Search.

Step 3.  

Scroll to a listing and press Dial.

Step 4.  

Choose a menu item to handle the original call:

  • Hold: Puts the first call on hold and dials the second.
  • Transfer: Transfers the first party to the second and drops you from the call. Press Transfer again after dialing to complete the action.
  • Conference: Creates a conference call with all parties, including you. Press Confrn or Conference again after dialing to complete the action.
  • EndCall: Disconnects the first call and dials the second.

 

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