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ZenDesk: Check Ticket Status

If you would like to check the status of your help desk request(s) you can follow these steps:

1. Go to the Birdville ISD home page.  

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2. At the top right side of the page where the red tabs are, click on the one that says Staff.

 

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3. Once on this home page on the left column under staff resources find the paragraph that says, "BISD Support Portal & Knowledge Base (Facilities, Technology and Central Stores)

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 click on it which will bring you to this page. 

 

 

4. Once you get onto this page you will click the left box labeled TECHNOLOGY

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5. On the next Page in the top right you will find a button that says "SIGN IN". (If you are already signed in skip to the next step.) Once you sign in it will refresh the page. 

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6. When the pages recognizes you it will have your name appear in a box on the top right. To the right of your name click the down carrot arrow to drop down a list. 

 

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When the drop list pops up select the SEE MY REQUESTS tab which 

 

7. Once you have selected the SEE MY REQUEST tab it will bring you to a new page where it will have all of your submitted requests.  

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