To ensure that outside emails are not being blocked when sent to your district mail account, you will need to whitelist the sender.
You can do this by signing into your district Xeams account. To do this, please visit the link below and use your computer credentials to sign in.
You will then need to select the Manage White/Black List button, as shown in the image below:
From here, you can enter the domain of the sender that you wish to have unblocked into the Add a new email/domain in White List option. Please insure that you click Save after entering the information.
Only whitelist company domains you know and not generic email account domains like gmail.com or yahoo.com. It is recommended to “Restore” emails from your daily report which will whitelist the sender of the restored email as well. Instructions are here: