If a student's skyward password is not working, you will need to open a service request ticket to have it reset:
* Check gradebook to verify the student is using the correct ID# and that their status is Active.
* Check to see if they can logon to a regular desktop computer since their skyward login is exactly the same as their regular computer login. Username: bisdxxxxxx (student id#)
Password: Same as their regular computer password.
* If a student is new and not in your gradebook, chances are they have not been setup with a student ID and will need to wait until they are (24-48 hours after entered into Skyward). However, you may check with the Counselor's office to see if they have an ID# and if their status in skyward is Active yet.