There are a different ways to take a screenshot of what is on your desktop monitor screen:
1) Open the Paint application or a Word document. Next, simply hit the Print Screen (PrtScn) button on your keyboard and paste the desired image into either the paint application or on the word document.
From there, you can save the file to your desktop as an image file and attach it to any document or email that you like.
2) You can also use the Snipping Tool also known as Snip It a windows application program that is already on your computer whether you have windows 7 or 10.
In Windows 10 - to open the Snipping Tool, select the Start button, just start type Snipping Tool, and then select it in the search results.
In Windows 7 - to open the Snipping Tool, select the Start button, from the start menu and look for Snipping Tool, then click to start.
Taking screenshots and sharing them with the Help Desk or your Technician is a very effective way of communicating the exact problem that occurs on your machine. This is particularly helpful with problems that are inconsistent and difficult to replicate at will.