Birdville ISD Help Desk

Users can manage their personal options and contacts using Outlook Voice Access. They can:

• Call a personal contact.
• Locate and call a user in the directory.
• Configure personal options, such as changing their PIN over the telephone. 

When users first set up their mailbox, they must create personal and Automatic Replies greetings that callers will hear when users are unable to answer their telephone. If, for example, users realize that they have forgotten to turn on an Automatic Replies voice greeting that will give callers an alternative number to call if they have an immediate issue, users can use Outlook Voice Access to access their personal options and record and turn on an Automatic Replies greeting from any telephone.

If a user has to contact an account manager with important information about a client, the user can call the number that is used for Outlook Voice Access, use the directory search feature using their telephone keypad to locate the account manager, and then place the call.

Note: When users access the Personal Options menu, they must use the telephone keypad.

Record a personal greeting:

To record a personal greeting using their voice, users must dial an Outlook Voice Access number, enter their extension number and PIN, and then do the following:
 

1. Say "Personal options" to access personal options.
2. Press 2 to record greetings.
3. Press 1 to record a personal greeting. Press 2 if they need to re-record the personal greeting.
4. Press # to stop recording the personal greeting.
5. Press 1 to accept the personal greeting.

This process is shown in the following figure.

 
To record a personal greeting using the telephone keypad, users must dial an Outlook Voice Access number, enter their extension number and PIN, and then do the following:

1. Press 6 to access personal options.
2. Press 2 to record greetings.
3. Press 1 to record a personal greeting. Press 2 if they need to re-record the personal greeting.
4. Press # to stop recording the personal greeting.
5. Press 1 to accept the personal greeting.

This process is shown in the following figure.

Note:
When users change their telephone greeting, they are also given the option to turn on or off their email automatic reply message.

 
 
To locate and send a voice message to another UM-enabled user using their voice, users must do the following:
 

1. Say "Directory."
2. Say the name of the person to locate.
3. Select the correct person from the list.
4. Say "Send a message," and then record the voice message.
5. Say "Send it" to send the message.

This process is shown in the following figure.

 
 
To locate and send a voice message to another UM-enabled user using the telephone keypad, users must do the following:

1. Press 4 to search for a contact.
2. Press 00 to locate the person in the directory.
3. Use the telephone keypad to spell the name of the person to locate.
4. Select the correct person from the list.
5. Press 3 to send a voice message to the person.
6. Record the voice message, and then press # to stop recording.
7. Press 1 to accept the voice message and send it.

This process is shown in the following figure.

 

Change a PIN

To change their PIN using their voice, users must do the following:

1. Say "Personal options."
2. Press 3 to change the PIN.
3. Enter the new PIN, and then press #.
4. Press # to confirm the new PIN.

This process is shown in the following figure.

 
 
To change their PIN using the telephone keypad, users must do the following:

1. Press 6 to access personal options.
2. Press 3 to change the PIN.
3. Enter the new PIN, and then press #.
4. Press # to confirm the new PIN.

This process is shown in the following figure.