The short video attached to this KB article shows how to calibrate the ID scanner that is connected to the Raptor machine. The scanner will occasionally need to be calibrated to insure the best possible license scan. You can download and print a new calibration card by clicking on the following link:

These calibration instructions are taken directly from the Raptor website:

Step 1: Make sure the vSoft program is completely shut down.

Step 2: Click on Start >> Programs >> vSoft Scanner Utilities

Step 3: Place the calibration card into the scanner and click the Calibrate button. Once the calibration has finished you can close the program. The scanner has now been successfully calibrated.