Home
Solutions
New Ticket
Login
Birdville ISD Help Desk
Home
Home
Solutions
Sign in
Sign up
Search
Solutions
Explore How-To's and learn best practices from our knowledge base.
Canvas/Online Learning
Canvas Parent Observer
7
How to Get a Student's Pairing Code to Set Up a Canvas Parent Observer Account
How does a parent create their Parent Observer account after they get their student’s Pairing Code?
What is a parent observer able to see in their student’s Canvas Course?
How Parents Log in to Canvas to View Student Courses
How to Link Additional Students to a Parent Observer Account
See all 7 articles
General Canvas FAQ's
6
What is the difference between a Skyward, Teacher-Created, and Sandbox course?
Where can I find a list of Canvas Terminology?
How can I get fast answers to my Canvas questions?
How do I have show my announcements at the top of my Home Page?
How do I access Canvas Tier 1 support?
See all 6 articles
Grading and Feedback in Canvas
6
Secondary Teachers: How do I sync my Canvas grades to Skyward?
Elementary: How to sync Grades to Skyward?
How can I use Canvas tools to give meaningful feedback to my students?
What are "What-if" Grades?
How do I change the weights of my Assignment Groups to match Skyward?
See all 6 articles
External Tools Integration in Canvas
3
How do I use Pear Deck in Canvas?
How do I use the Flipgrid External Tool?
How do I use Seesaw with Canvas?
Remote/Online Learning Resources and Best Practices
2
What are sonme best practices for remote classroom instruction?
How does a student sign in to the Chrome browser?
Video Creation Resources (Canvas Studio, Loom, etc.)
2
What is Canvas Studio?
How is Canvas Studio used in a course?
Importing and Exporting Canvas Course Content
1
How do I import content into my Canvas Course?
Cross-Listing Canvas Courses
2
When is it a good idea to cross list my courses?
How to Cross-Link Courses
Canvas Assignments
4
How do I assign something to individual students or sections?
Should I use “Google Cloud Assignments” or “Google Assignments?
How do I know the difference between assignment due dates and availability dates, and how to use them?
Is there a way to mark assignments complete that are tagged “incomplete/complete” in mass quantity without addressing each one?
Using Undelete in Canvas
3
How do I get something back that I accidentally delete from my course?
How can I view the past edits on a page or roll back a page history?
What if I accidentally import content from the Commons or my Sandbox (or Teacher-Created) course, it overrides my current content and assignments?
Zoom
7
What are the teacher's best practice settings using Zoom?
How can I present content to students that are both online and face-to-face at the same time?
How can I use my phone as a document camera in a Zoom Meeting?
How do I set up a meeting in Zoom?
Zoom: Microphone / Speaker Settings (Windows & macOS)
See all 7 articles
Student Engagement and Attendance in Canvas
1
How can I use Assignments and Quizzes in Canvas?
Using Chromebooks and Personal Devices to Access Canvas
2
How to Log in to Canvas from a Personal Computer and Student Chromebook
How to Log in to Canvas from a District-Issued Student Chromebook
Concurrent Teaching Practices (Online and In-Person Simultaneously)
1
What are strategies for being able to teach in person and online at the same time?
Canvas Studio
5
What is Canvas Studio?
How do I use Canvas Studio?
How do I add Captions to media in Canvas Studio?
How do I add Canvas Studio Media into a Rich Content Editor?
How do I view user insights and analytics for Canvas Studio media in a course as an instructor?
GoGuardian Information
6
GoGuardian Introduction Information
GoGuardian: Scenes, Modes, and URLs
GoGuardian Teacher Demo
BISD Teacher Walkthrough of GoGuardian
Creating A Classroom In GoGuardian
See all 6 articles
AverMedia Microphones
1
Microphone introduction and Setup (AW315 Model)
Unicheck Plagiarism Tool (High School Only)
3
Unicheck Plagiarism Tool Video Guides
Unicheck Student's Guide
Unicheck Instructor's Guide
Canvas Gradepassback Error Dictionary
0
Computers
Microsoft Surface
4
Surface Pro Pen
Microsoft Surface: Tablet Mode
Surface Frozen On Screen Or Will Not Bootup
Docking Station
Tips & Tricks
8
Microsoft Windows: Backup Your Files
Microsoft Windows: Restore Your Files
Microsoft Word: How To Print/Save As PDF Document
Microsoft Windows: Searching For Files
Microsoft Windows: Screenshots
See all 8 articles
Computer Setup
5
Basic Phone / Computer Network Cable Setup
GT Collaborative Workstations - Getting Started
Microsoft Windows: Change Audio Source / Or Computer Speakers Not Working
Computer Setup Step-By-Step
Microsoft Windows Update
Laptops
4
Red X Over Wireless Icon - NO Connections Available
Airplane Mode - Laptop Stuck
Connecting A Dell Laptop To A Projector
HP Probook 430 G8
Other Computer Questions
19
Technology Equipment Relocation
Technology Equipment Removal Request Form (TERRF)
Microsoft Windows: Screen Orientation
New Login Screen For District PC Computers
Microsoft Windows: Running Low On Resources
See all 19 articles
Video Issues
2
Microsoft Windows: Monitor Or Projector Screen Is Blank
Microsoft Windows: Playing DVD's
Email
Mail Filtering
3
Microsoft Office 365: Quarantined Email
Microsoft Outlook: Junk Email Management
Microsoft Outlook: Creating Email Rules (Web App)
Webmail
4
New Webmail Interface
Microsoft Outlook - Clearing Mobile Devices
Microsoft Outlook: Add Public Folder / Master Calendar (Web App)
Microsoft Outlook: Add Shared Inbox (Web App)
Faxcom (Email Faxing)
3
Outlook EFax Inbox (Receiving Faxes)
Outlook Fax Plugin (Sending Faxes)
Fax by Email
Microsoft Outlook
33
Search Emails For Terms
Office 2016 - Outlook Quick Start Guide
Change The Default Font, Color, Style, And Size For Messages
BISD Calendar
Manage Another Person's Mail And Calendar
See all 33 articles
Malicious Emails & Spam
2
I Received SPAM Or Junk Email
Using the Phishing Alert Button in Outlook
Gmail
1
Google Gmail Policy
Etiquette & Best Practices
1
Email Etiquette and Best Practices for Teachers and Staff
Google & Chromebooks
Transitioning to New Chromebooks
6
How to Find All of Your Computer Files on Your Windows Computer and Upload them to the Cloud
Uploading your PC Files to Google Drive or Microsoft OneDrive
Spring Cleaning your U-Drive
Uploading Desktop Files to the Cloud
How to Organize Your Files in Google Drive
See all 6 articles
Google Drive
2
Google Transfer
Moving Files To And From Google Drive
Chrome
6
Chromebook Keyboard Shortcuts
Google App & Extension Approval Process
Google Chrome: Clear Cache And Cookies
Google Chrome: Change Browser PDF Viewer
BISD Supported Browsers
See all 6 articles
Google Lesson Planning
0
Using Google Chrome & Search
4
Search Google Drive
Disable Chrome PDF Viewer
Creating Chrome Browser Weblink Shortcuts
Using Google Search Filter Options
Using Google Apps for Education
8
Google Drive: Sign Out Of Mobile App
Google Drive: Introduction Access, Creation, And Sharing
Creating Presentations Via Google Slides
Creating In Google Slides Video
BISD Google Docs Introduction
See all 8 articles
Login Help
1
Google Login / Password Login Help
Google Chromebooks
14
How To Change Language Settings On A Chromebook
Chromebook: Missing Keys
Using A Projector With A Chromebook
Chromebook Is Dark Or Discolored
Adjusting The Brightness On A Chromebook
See all 14 articles
Google Classroom
1
Google Classroom No Longer Used in Birdville - How Students Access Canvas
Microsoft
Microsoft Office 365 (General Articles)
7
Microsoft Office 365: Cannot Type In Microsoft Office Applications
Can't Find Microsoft Office Icons on My Desktop Or Taskbar
Microsoft Office 365: Home Use Program
Microsoft Office 365: Training Videos
Microsoft Office 365: Login
See all 7 articles
Microsoft Excel
5
Office 2016 - Excel Quick Start Guide
Office 2013 - Excel Quick Start Guide
Can Not Open Old Excel & Word Docs
Unable To Open EXCEL Documents
Excel Docs Will Not Open From Emails
Microsoft OneNote
3
Microsoft OneNote: Login
Microsoft OneNote: Create A Shared Notebook
Microsoft OneNote: Add A Shared Notebook
Microsoft Teams
12
Microsoft Teams: Adding a New User in Chat
Microsoft Teams: Web Login
Microsoft Teams: Setup On iOS Device
Microsoft Teams: Setup On Android Device
Microsoft Teams: Setup Desktop Client
See all 12 articles
Microsoft Teams Voice/Calling
22
Microsoft Teams: Microphone / Speakers Settings (Online Application)
Microsoft Teams: Microphone / Speaker Settings (Windows)
Microsoft Teams: Microphone / Speaker Settings (Chrome)
Microsoft Teams: Call a Phone Number (Desktop)
Microsoft Teams: Use The Dial Pad
See all 22 articles
Microsoft Word
3
Changing The Default Save Location In Word
MS Word 2013 - I Cannot Access The Dictionary
Office 2013 - Word Quick Start Guide
Other Office Applications
6
Office 2013 - Visio Quick Start Guide
Office - PowerPoint Quick Start Guide
Office - OneNote Quick Start Guide
Microsoft Multi-Factor Authentication: Overview
Microsoft Multi-Factor Authentication: Sign In With the Microsoft Authenticator App
See all 6 articles
Mobile
Project Innovate
1
Turning In A Project Innovate iPad
Android Devices
4
Setting Up Your BISD Email (Android Devices)
Android - Removing Your BISD Email From Device
Android - Forgetting Your Preferred Wifi Network
Connecting To BISD-5G (Android Device)
Windows Phone
1
Setting Up Your BISD Email To A Windows Phone
iPhone/iTouch/iPad
15
Update Email Password On IPhone & IPad
Setting Up Your BISD Email (iPhone / iPad)
IPad Authentication Required
Accessing The BISD App Catalog
IPad App & Google Extensions Approval Process
See all 15 articles
Network / Internet
Kronos Timeclocks
3
Kronos - Logging and Clocking In (Mobile)
Kronos - Logging and Clocking In (Computer)
Entrenamiento Kronos en español
Streaming Devices
1
Roku: YouTube TV Tutorial
Video / Audio Learning Resources
2
Read 180 Headset Settings
Request for Video/Audio Learning Resources
Announcement System
2
vMix YouTube Recording Directions
Video: Morning Announcement Tutorial
Internet / Browsers
6
How To Check If A Website Is Blocked By Content Filters
Websites Using Adobe Flash
Website Slowness
Understanding Wired & Wireless Connections
Internet Safety For Kids, "Growing Up Online"
See all 6 articles
Network
13
BISD-Guest WiFi
BISD-5G Wifi
Laptop Does Not Connect To the BISD Network
How Much Space is on My U Drive?
How Do I Find My IP Address?
See all 13 articles
Network Security Certificates
5
Install New Certificate On Apple iPhone / iPad Devices
Install New Certificate On Android Devices
Install New Certificate On Apple macOS Devices
Install New Certificate On ChromeOS Devices
Install New Certificate On Windows Devices
Online Resources
ClassLink
15
Introducing the NEW my.birdvilleschools.net portal!
I forgot my password for the "my.birdvilleschools.net" portal and need to reset it
Signing into ClassLink
ClassLink Personal Settings
ClassLink Options - Security
See all 15 articles
Virtual Desktop (VDI)
2
Access Your Virtual Desktop (VDI)
Virtual Desktop (VDI) Remote App
Skyward
25
Skyward Family Access - Mobile Access
Skyward Parent Portal Login
Skyward - I'm not seeing my current Term Assignments or Grades
Skyward Reports Won't Open
Report Module in Skyward
See all 25 articles
Technology Device Information
1
2018 Bond - Technology Rollout
Edgenuity
1
Student Edgenuity Sign-In Issues
YouTube
3
How to Upload YouTube Videos
School Brand Account is Suspended
YouTube Channel Switcher for Suspended Brand Accounts
My Birdville Portal
0
McGraw Hill
1
EAssessment Sharing Steps For Teachers
Freshservice (Internal)
2
How To Submit A Technology Service Request
Submitting Software Purchasing Requests
Freshservice (External)
1
How To Submit A Help Desk Ticket (External)
Canvas
4
Login To Canvas Video
What is Canvas?
How to Enable Chat in a Canvas Course
Adding Other BISD Staff To Your Courses
Clever
2
PreK-2nd QR Codes for Clever and the BISD Portal
Clever and XtraMath
Digital Citizenship
2
Digital Citizenship District Scope and Sequence
Social Media Guide
Video Conferencing
1
Zoom for Video Conferencing - Best Practice Settings
Listen and Learn Podcast
4
Dive Into Digital Learning
Online Learning
Personalized Learning Experiences
Tips & Tricks Toward Improving Internet Research
Blogging
2
Becoming a Connected Education - KidBlog
BISD Student Directions For Settting up a Blog
EduTyping
0
Collaboration Resources
1
Padlet
Formative Assessment Online Resources
4
EDpuzzle
Kahoot
Plickers
Socrative
GoMath
1
GoMath/Smartboard Issue In Google Chrome
Flocabulary
0
Digital Planning / General
1
Setting up a Green Screen Studio
Khan Academy S'more
0
Flipped Learning
1
Flipped Learning - The What, Why, and The How
iPad Resources
1
How To Use Swivl
Compass Learning
0
iStation
0
Virtual Apps
3
Accessing Virtual Apps
Signing into Munis Virtual App
V-APP: Student Password Reset Tool
Zoom
4
Download Zoom Cloud Recordings
Upload your Zoom Recordings to Google Drive
How to Upload Video to Youtube (to store zoom videos)
Step-by-Step: Saving Your Zoom Videos to the Cloud
Substitutes
1
Substitute Teacher Classroom Technology Support
Passwords / Security
Remote Access Software
1
BISD Secure Remote Access
Badges
2
Security Badge Procedures
I Can't Find My Badge!
Munis Self Service
2
Retrieving Your Munis Password Hint
Changing Your Munis Password
New Hire Information
1
Welcome 2021-2022 Birdville Staff - Technology Help
Passwords
10
BISD Password Requirements
SKYWARD Login
Online Resource Logins
Field Trip Request Login
Google Login And Password Help
See all 10 articles
Virus / Malware / Ransomware
4
Recognize and Avoid a Phishing Scam (BISD Students)
Security Alert: Phishing Emails
I Did An Internet Search And Got A Virus
Recognize and Avoid a Phishing Scam (BISD Staff)
QR Code Logins
1
QR Code Logins: PreK - 2nd
Phones
Mobile Phones
3
Virtual Reality Headset Setup
Join WiFi on Android device - Wireless Internet
Birdville ISD Mobile App for Staff
Cisco Desk Phones
17
Cisco 7841 Quick Start Guide
Phone - Changing Your Greeting And Recorded Name (Announced Name)
Call Logs And Directories Overview
Ring And Message Indicator Customization
Headset, Handset, And Speaker Overview
See all 17 articles
Yealink Desk Phones
21
Microsoft Teams: Signing In And Out (Desk Phone)
Microsoft Teams: Placing a Call While on a Call (Desk Phone)
Microsoft Teams: Placing a Call from Call History
Microsoft Teams: Placing a Call from Voicemail (Desk Phone)
Microsoft Teams: Redialing a Number (Desk Phone)
See all 21 articles
Printers / Copiers
Dell Printers
1
Replace The Imaging Drums On The 5130cdn Dell Laser Printer
Printer Issues
7
Installing Printers - Using The Printer Install Portal
Refresh Printer Settings
934 Printhead Error
I Can't Print Anything In From A PDF - Prop Res DLL Not Loaded Error
PrinterLogic: Sign-In To Chrome Extension on Your Chromebook - Staff Only
See all 7 articles
Ricoh Printers
1
Ricoh Printers - How To Get Them Serviced
Lexmark Printers
1
Printing An Extra Paper
Scanners
2
Raptor Scanner Calibration Card
Scanner - Setting Up Twain Scanner Software
Canon Copiers
7
Contacting Canon Service Department
Ordering Supplies For Canon Copier
Canon Copier Reports Using UniFlow
Scan To Email On Canon Copier (UniFLOW)
Picking Up Your Secure Jobs At A Canon Copier (UniFLOW)
See all 7 articles
Purchasing
Purchasing Catalog Overview
2
How to use the BISD Purchasing Catalog
My Ticket Was Rejected, What Now?
Contracts
3
Independent Contractor Contract - Federal Funds
Independent Contractor Contract - General Funds
Small Contract
EDGAR
2
EDGAR Form
EDGAR Guidelines & FAQ
Title I
2
Pre-Approval of Title I Purchases
Title I, Part A Use of Funds
Smartboard / Projector
Interactive Flat Panels
2
SMART Interactive Flat Panel MX Series Support
Connecting SMART IFP to WiFi
Document Camera
3
Blank Display on Ladibug Software
Lumens DC170 Ladibug Document Camera Quick Start Guide
Ladibug Document Camera: Install on Chromebook
Smartboard
3
Quick Help Guide for 600 Series Smartboard
Computer Does Not Recognize the Smartboard
SMART Board/Interactive White Boards - Model 660
Presentation Systems
5
Board Room ClickShare
HHS Omni Room Projector Controls
Coliseum A/V System Start Up
FAAC & Coliseum Setup
Setting Up Classroom Presentation System
Projector
4
Projector Shows "No Signal"
Multi-Display Options
How to reset a Casio Projector
Multi-Display Options on Windows 10
Software
GoGuardian
0
VI Monitor
1
VI Monitor: Update to VI MonitorPlus Software
Adobe
9
Adobe Software Login
Set Adobe Reader DC or Adobe Acrobat DC To Be The Default PDF Viewer
"Word Is Running Into Problems With The 'Acrobat Pdfmaker Office Com Addin' Add-In. If This Keeps Happening, Disable This Add-In And Check For Available Updates. Do You Want To Disable It Now?"
Adobe Pro - How To Create An Electronic Signature/Digital ID
PDF Page Will Not Print The Graphics Added To The Document.
See all 9 articles
Big Brainz
2
Adding And Removing Classes/Students For Big Brainz
Add Students to Big Brainz
Destiny
1
Adding The Library Card Catalog (Destiny) Desktop Shortcut Icon
Eduphoria
7
Setting Up Appraise
Eduphoria - Can Not Sign My Formspace Forms
Aware - How To Build A Teacher Test
How Do I Log Into Eduphoria?
Eduphoria - How To Change Your Profile Information
See all 7 articles
Java
1
How to enable Java for TestNav
Raptor
3
Generating, Customizing And Creating Raptor Reports
Video: Calibrating your ID scanner
Raptor - General and Support Information
Schoolwires
10
Teacher Website ADA Compliant
School Wires ADA: Saving Files and Completing Google Migration
SchoolWires - Adding Events To BISD/Campus/Dept. Calendars
Schoolwires - Information And Resource Page
Problems with Linking Files
See all 10 articles
Software Center
2
Install TestNav Or STAAR Testing Software
How do I find the BISD Software Center
System Center Endpoint Protection
1
How to run the Update for System Center Endpoint Protection PC Status
Vision
7
Upgrade Vision Software
Vision Network Settings
Video: Installing Vision On A Single Student Computer
Follow Video: Installing Vision On Multiple Computers (Lab)
Follow Vision: How To Log Into All Student Computers At Once
See all 7 articles
Windows 10
9
Windows 10: Snipping Tool
How to Add a Program to Startup in Windows 10
Mapping A Network Or Shared Drive In Windows 10
Hidden Start Menu
Pin Items To Your Start Menu
See all 9 articles
Docusign
5
What Are Docusign Templates?
DocuSign Video Tutorial Library
DocuSign Account Tour
DocuSign - How it Works
DocuSign - Working with Templates
Audacity
2
Audacity: Error While Opening Sound Device
Using Audacity
Canvas
6
Creating Sandbox Courses
Import/Export Content in Canvas
Canvas Video Guides For Online Resources
Getting Started With Canvas
How to Add Subs & Teachers to a Canvas Course
See all 6 articles
Edmodo
2
Edmodo - Changing a Student Password
Getting Started with Edmodo
Edusmart
1
Edusmart
Munis
6
Account Inquiry Error Fix
I have questions about my Payroll Check in Munis Self Service
How do I print my Payroll check from Munis Self Service?
Munis Self Service Login Problems
Munis Upgrade Quickstart (TEST ONLY)
See all 6 articles
Reflector
3
Reflector 2 - Configuration & Setup (Part 2)
Installing Reflector 2 (Part 1)
Troubleshooting Reflector Issues
Software Related Articles
11
Imagine Learning App
Voicethread Mobile App
Running Software in Compatibility Mode
NoodleTools iPad App
Online Applications - Login Credentials Archive
See all 11 articles
System Status
1
Birdville ISD Application Inventory
Windows 7
8
How to Save a File to CD Using Windows 7
Mapping a Network or Shared Drive In Windows 7
100 Windows 7 Keyboard Shortcuts for Moving Faster In Windows 7
Fonts are Mostly Bolded On Desktop and Programs - Windows 7
Desktop Background (Wallpaper) Changed In Windows 7
See all 8 articles
SafeSchools
1
Issues viewing SafeSchool Trainings
Digital Signage
1
Digital Signage Video Tutorials
iStation
1
Downloading Istation on a Personal Device
Khan Academy
5
Khan Academy: Getting Started in the Clever Library
Khan Academy: Creating a New Account
Khan Academy: Logging into an Existing Account
Khan Academy: Student Registration After Class Creation
Khan Academy: Tips and Troubleshooting
SuccessEd
Student Profile Solutions
1
SuccessEd: Student Profile Solutions
User Issues
1
SuccessEd: User Issues
General Information/Trainings
10
SuccessEd: Troubleshooting Guide
SuccessEd: 504 Referral Checklist
SuccessEd: Forms for RtI
SuccessEd: RtI in BISD
SuccessEd: RtI User Guide
See all 10 articles
Digital Learning
Bird-Cast! Empowered, Innovative Learning Podcast
1
Bird-Cast! Empowered, Innovative Learning
✅Canva
1
Create With Canva - Beginners Guide
❤️Canvas in the Classroom
3
40 Ways to Use Canvas in the Classroom
BISD Canvas Expecations and Information
Learning Outcomes in Canvas (Webinar) 30 min
New Teacher Resources
3
Aug 3, 2021: "6 Reasons to Use Canvas LMS in the Physical Classroom"
Aug 3, 2021: Collaborating with your Digital Learning Specialist
Aug 3, 2021: Technology Use in BISD
☝️First Week of School
1
Digital Learning Guide to the First Week
In the Library
1
Increase Student Achievement - Elementary Teacher & Librarian Collaboration
Past DLS Trainings/Events (Canvas Courses)
8
Birdville Summer Learning Warrior Challenge
BISD CanvasPalooza (Summer 2020)
Birdville Nest: AfterSchool Snacks!
BISD Minecraft Education Edition Teacher Academy
Birdville Digital Learning Catalog
See all 8 articles
Technology Integration
2
Hyperdocs 101 - An Introduction
Lead4ward Instructional Strategies Playlist
Notes from the Nest: Secondary Monthly Publication
1
September 2021 Issue 1
Digital Learning Team Basics
1
How to Book a Time with Your Digital Learning Specialist
STAAR New Question Types
1
STAAR New Questions Types in Canvas
SMART Training Info
1
SMART Training 2021-22
Zoom
0
Professional Learning - Conferences 2021-2022
0
Google Workspace
1
Creating Digital Work Sheets with Google Slides
Submit Ticket
Status Board
