Birdville ISD Help Desk

Passwords / Security

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Remote Access Software 1

• BISD Secure Remote Access

Badges 2

• Security Badge Procedures
• I Can't Find My Badge!

Munis Self Service 4

• Retrieving Your Munis Password Hint
• How To Change Your E-Mail Address In Munis
• Changing Your Munis Password
• Munis Self Service

New Hire Information 0

Passwords 11

• BISD Password Requirements
• Password Reset: Self-Service
• SKYWARD Login
• Online Resource Logins
• Field Trip Request Login

See all 11 articles

Virus / Malware / Ransomware 3

• Ransomware Presentation
• Security Alert: Phishing Emails
• I Did An Internet Search And Got A Virus

QR Code Logins 1

• QR Code Logins: PreK - 2nd

Computers

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Microsoft Surface 5

• Surface Pro Pen
• How To Find My Computer Name On A Windows 10 Computer
• Windows 10 Surface: Tablet Mode
• Surface Frozen On Screen Or Will Not Bootup
• Docking Station

Tips & Tricks 7

• How To: Backup Your Files
• How To: Restore Your Files
• How To Print/Save To Adobe PDF
• Searching For Files On Your Computer And Network Drives
• Taking Screenshots In Windows 10

See all 7 articles

Computer Setup 4

• Basic Phone / Computer Network Cable Setup
• GT Collaborative Workstations - Getting Started
• Change Audio Source/Or Computer Speakers Not Working
• Computer Setup Step-By-Step

Laptops 3

• Red X Over Wireless Icon - NO Connections Available
• Airplane Mode - Laptop Stuck
• Connecting A Dell Laptop To A Projector

Other Computer Questions 13

• Technology Equipment Room Change
• Technology Equipment Removal Request Form (TERRF)
• Screen Orientation-Flipped Or Upside Down
• New Login Screen For District PC Computers
• Error Message: Running Low On Resources

See all 13 articles

Video Issues 2

• Monitor Or Projector Screen Is Blank
• Playing DVD's In Windows 10

Google & Chromebooks

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Google Drive 2

• Google Transfer
• Moving Files To And From Google Drive

Gmail 1

• Forward Gmail To BISD Email Account

Chrome 5

• Chromebook Keyboard Shortcuts
• Google App & Extension Approval Process
• Google Chrome: Clear Cache And Cookies
• Google Chrome: Change Browser PDF Viewer
• BISD Supported Browsers

Google Lesson Planning 1

• Lesson Planning / Curriculum Migration From Forethought To Google

Using Google Chrome & Search 4

• Search Google Drive
• Disable Chrome PDF Viewer
• Creating Chrome Browser Weblink Shortcuts
• Using Google Search Filter Options

Using Google Apps for Education 8

• Google Drive: Sign Out Of Mobile App
• Google Drive: Introduction Access, Creation, And Sharing
• Creating Presentations Via Google Slides
• Creating In Google Slides Video
• BISD Google Docs Introduction

See all 8 articles

Login Help 2

• Google Login / Password Login Help
• Chromebook Powerwash and Re-Enrollment

Google Chromebooks 10

• How To Change Language Settings On A Chromebook
• Chromebook: Missing Keys
• Using A Projector With A Chromebook
• Chromebook Is Dark Or Discolored
• Adjusting The Brightness On A Chromebook

See all 10 articles

Google Classroom 1

• Google Classroom: Error When Playing Audio Files

iboss Classroom Manager 1

• Installing iboss Classroom Manager Extension

Project Innovate / Mobile

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Project Innovate 4

• Project Innovate iPad Passcode Issues
• Turning In A Project Innovate iPad
• How to Add The Project Innovate Partner Badge to Your Outlook Signature
• IPad Proxy Authentication Required

VeriTime 1

• VeriTime Mobile

Android Devices 4

• Setting Up Your BISD Email To Android Devices
• Android - Removing Your BISD Email From Device
• Android - Forgetting Your Preferred Wifi Network
• Connecting To BISD-5G Using An Android Device

Windows Phone 1

• Setting Up Your BISD Email To A Windows Phone

iPhone/iTouch/iPad 15

• Update Email Password On IPhone & IPad
• Setting Up Your BISD Email To IPhone
• IPad Authentication Required
• Accessing The BISD App Catalog
• IPad App & Google Extensions Approval Process

See all 15 articles

Printers / Copiers

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Dell Printers 1

• Replace The Imaging Drums On The 5130cdn Dell Laser Printer

Printer Issues 5

• Installing Printers - Using The Printer Install Portal
• Refresh Printer Settings
• 934 Printhead Error
• I Can't Print Anything In From A PDF - Prop Res DLL Not Loaded Error
• Lexmark Printer & Adobe - Printing Postage Stamp Size

Ricoh Printers 1

• Ricoh Printers - How To Get Them Serviced

Lexmark Printers 1

• Printing An Extra Paper

Scanners 2

• Raptor Scanner Calibration Card
• Scanner - Setting Up Twain Scanner Software

Canon Copiers 7

• Contacting Canon Service Department
• Ordering Supplies For Canon Copier
• Canon Copier Reports Using UniFlow
• Scan To Email On Canon Copier (UniFLOW)
• Picking Up Your Secure Jobs At A Canon Copier (UniFLOW)

See all 7 articles

Microsoft Office

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Office 365 - HS Students & Staff 4

• How To Log Into OneNote
• How To Create A Shared Notebook In OneNote
• How To Add A Shared Notebook In OneNote
• Office 365 Start Guide

General Microsoft Office Articles 4

• Cannot Type In Microsoft Office Applications
• Can't Find Microsoft Office Icons on My Desktop Or Taskbar
• Microsoft Office Home Use Program
• Microsoft Office Training Videos (365 Training Center)

Microsoft Word 4

• Office 2016 - Word Quick Start Guide
• Changing The Default Save Location In Word
• MS Word 2013 - I Cannot Access The Dictionary
• Office 2013 - Word Quick Start Guide

Microsoft Excel 6

• Office 2016 - Excel Quick Start Guide
• Office 2013 - Excel Quick Start Guide
• Can Not Open Old Excel & Word Docs
• Unable To Open EXCEL Documents
• Excel Docs Will Not Open From Emails

See all 6 articles

Microsoft Teams 6

• Adding a New User in Chat
• Microsoft Teams: Web Login
• Microsoft Teams: Setup On iOS Device
• Microsoft Teams: Setup On Android Device
• Microsoft Teams: Setup Desktop Client

See all 6 articles

Microsoft Lync (Now Skype for Business) 12

• Information On The New Skype For Business
• How To CREATE A Lync (Now Skype For Business) Online Meeting
• How To JOIN A Lync (Now Skype For Business) Online Meeting
• Share Your Screen In Skype For Business
• Welcome To Lync! (Now Skype For Business)

See all 12 articles

Other Office Applications 3

• Office 2013 - Visio Quick Start Guide
• Office - PowerPoint Quick Start Guide
• Office - OneNote Quick Start Guide

Email

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Mail Filtering 3

• Microsoft Office 365: Quarantined Email
• Microsoft Outlook: Junk Email Management
• Creating Email Rules in Outlook Online

Webmail 5

• New Webmail Interface
• Clearing Mobile Mail Devices
• Outlook Web Access (Webmail)
• Add Public Folder / Master Calendar Instructions (Microsoft Outlook Web App)
• Add Shared Inbox In OWA (Outlook Web Access)

Faxcom (Email Faxing) 3

• Outlook EFax Inbox (Receiving Faxes)
• Outlook Fax Plugin (Sending Faxes)
• Fax by Email

Microsoft Outlook 30

• Search Emails For Terms
• Office 2016 - Outlook Quick Start Guide
• Change The Default Font, Color, Style, And Size For Messages
• BISD Calendar
• Manage Another Person's Mail And Calendar

See all 30 articles

Malicious Emails & Spam 1

• I Received A SPAM Or Junk Email

Gmail 1

• Google Gmail Policy

Software

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GoGuardian 1

• Creating A Classroom In GoGuardian

VI Monitor 3

• Update to VI MonitorPlus Software
• VI Monitor: Workspaces
• VI Monitor: Timeline Navigation and Archiving

Adobe 11

• Adobe Software Login
• Set Adobe Reader DC or Adobe Acrobat DC To Be The Default PDF Viewer
• Adobe Acrobat DC Features & FAQ
• "Word Is Running Into Problems With The 'Acrobat Pdfmaker Office Com Addin' Add-In. If This Keeps Happening, Disable This Add-In And Check For Available Updates. Do You Want To Disable It Now?"
• Do I Have The Right Adobe Software To Edit PDFs?

See all 11 articles

Big Brainz 2

• Adding And Removing Classes/Students For Big Brainz
• Add Students to Big Brainz

Destiny 1

• Adding The Library Card Catalog (Destiny) Desktop Shortcut Icon

Eduphoria 7

• Setting Up Appraise
• Eduphoria - Can Not Sign My Formspace Forms
• Aware - How To Build A Teacher Test
• How Do I Log Into Eduphoria?
• Eduphoria - How To Change Your Profile Information

See all 7 articles

Java 1

• How to enable Java for TestNav

Raptor 3

• Generating, Customizing And Creating Raptor Reports
• Video: Calibrating your ID scanner
• Raptor - General and Support Information

Schoolwires 10

• Teacher Website ADA Compliant
• School Wires ADA: Saving Files and Completing Google Migration
• SchoolWires - Adding Events To BISD/Campus/Dept. Calendars
• Schoolwires - Information And Resource Page
• Problems with Linking Files

See all 10 articles

Software Center 2

• Install TestNav Or STAAR Testing Software
• How do I find my Software Catalog

System Center Endpoint Protection 1

• How to run the Update for System Center Endpoint Protection PC Status

Vision 7

• Upgrade Vision Software
• Vision Network Settings
• Video: Installing Vision On A Single Student Computer
• Follow Video: Installing Vision On Multiple Computers (Lab)
• Follow Vision: How To Log Into All Student Computers At Once

See all 7 articles

Windows 10 7

• Windows 10: Snipping Tool
• How to Add a Program to Startup in Windows 10
• Mapping A Network Or Shared Drive In Windows 10
• Hidden Start Menu
• Pin Items To Your Start Menu

See all 7 articles

Docusign 5

• What Are Docusign Templates?
• DocuSign Video Tutorial Library
• DocuSign Account Tour
• DocuSign - How it Works
• DocuSign - Working with Templates

Skype 1

• Skype For Business

Audacity 2

• Audacity: Error While Opening Sound Device
• Using Audacity

Canvas 4

• Creating Sandbox Courses
• Import/Export Content in Canvas
• Canvas Video Guides For Online Resources
• Getting Started With Canvas

Edmodo 2

• Edmodo - Changing a Student Password
• Getting Started with Edmodo

Edusmart 1

• Edusmart

Munis 4

• Account Inquiry Error Fix
• I have questions about my Payroll Check in Munis Self Service
• How do I print my Payroll check from Munis Self Service?
• Munis Self Service Login Problems

Reflector 3

• Reflector 2 - Configuration & Setup (Part 2)
• Installing Reflector 2 (Part 1)
• Troubleshooting Reflector Issues

Software Related Articles 11

• Imagine Learning App
• Voicethread Mobile App
• Running Software in Compatibility Mode
• NoodleTools iPad App
• Online Applications - Login Credentials Archive

See all 11 articles

System Status 1

• Birdville ISD Application Inventory

Windows 7 10

• Backing Up Data to your U Drive
• How to Save a File to CD Using Windows 7
• Change the Default Program that Opens a Type of File
• Mapping a Network or Shared Drive In Windows 7
• 100 Windows 7 Keyboard Shortcuts for Moving Faster In Windows 7

See all 10 articles

SafeSchools 1

• Issues viewing SafeSchool Trainings

Digital Signage 1

• Digital Signage Video Tutorials

Smartboard / Projector

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Interactive Flat Panels 1

• Interactive Flat Panel Options for BISD

Document Camera 3

• Blank Display on Ladibug Software
• Lumens DC170 Ladibug Document Camera Quick Start Guide
• Ladibug Document Camera: Install on Chromebook

Smartboard 3

• Quick Help Guide for 600 Series Smartboard
• Computer Does Not Recognize the Smartboard
• SMART Board/Interactive White Boards - Model 660

Presentation Systems 5

• Board Room ClickShare
• HHS Omni Room Projector Controls
• Coliseum A/V System Start Up
• FAAC & Coliseum Setup
• Setting Up Classroom Presentation System

Projector 5

• Projector Shows "No Signal"
• Multi-Display Options
• How to reset a Casio Projector
• ViewSonic Tips And User Guides PJ402D/PJD6220/PJD6230/PJD6240
• Connecting a projector to a Dell Laptop

Phones

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Mobile Phones 4

• Virtual Reality Headset Setup
• Join WiFi on Android device - Wireless Internet
• Birdville ISD Mobile App for Staff
• Setting Up Lync (now Skype for Business) On Your Mobile Device

Cisco Desk Phones 21

• BISD ACI "Lockdown" Instructions From Cisco Phone
• BISD ACI “Direct Lockdown” Instructions
• Cisco 7841 Quick Start Guide
• Phone - Changing Your Greeting And Recorded Name (Announced Name)
• Call Logs And Directories Overview

See all 21 articles

Network / Internet

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Kronos Timeclocks 3

• Kronos - Logging and Clocking In (Mobile)
• Kronos - Logging and Clocking In (Computer)
• Entrenamiento Kronos en español

Streaming Devices 1

• Roku: YouTube TV Tutorial

Video / Audio Learning Resources 2

• Read 180 Headset Settings
• Request for Video/Audio Learning Resources

Announcement System 4

• vMix YouTube Recording Directions
• Morning Announcements : Full Screen
• Error in Morning Announcements
• Video: Morning Announcement Tutorial

Internet / Browsers 6

• How To Check If A Website Is Blocked By Content Filters
• Websites Using Adobe Flash
• Adding URL Shortcuts On The Windows 7/10 Desktop And/Or Taskbar
• Website Slowness
• Understanding Wired & Wireless Connections

See all 6 articles

Network 14

• Install New Certificate on Personal Device
• BISD-Guest WiFi
• Public IP Addresses - Requires Sign-In
• BISD-5G Wifi
• Install New Certificate on iPhone/iPad

See all 14 articles

Network Security Certificates 2

• Install New Certificate On iPhone / iPad
• Install New Certificate On Personal Device

Online Resources

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ClassLink 11

• Introducing the NEW my.birdvilleschools.net portal!
• I forgot my password for the "my.birdvilleschools.net" portal and need to reset it
• Signing into ClassLink
• ClassLink Personal Settings
• ClassLink Options - Security

See all 11 articles

Virtual Desktop (VDI) 2

• Access Your Virtual Desktop (VDI)
• Virtual Desktop (VDI) Remote App

Skyward 18

• Skyward Family Access - Mobile Access
• Skyward Parent Portal Login
• Skyward - I'm not seeing my current Term Assignments or Grades
• Skyward Reports Won't Open
• Report Module in Skyward

See all 18 articles

Technology Device Information 1

• 2018 Bond - Technology Rollout

Edgenuity 1

• Student Edgenuity Sign-In Issues

YouTube 3

• How to Upload YouTube Videos
• School Brand Account is Suspended
• YouTube Channel Switcher for Suspended Brand Accounts

My Birdville Portal 0

McGraw Hill 1

• EAssessment Sharing Steps For Teachers

Freshservice 1

• How To Submit A Technology Service Request

Canvas 4

• Login To Canvas Video
• What is Canvas?
• How to Enable Chat in a Canvas Course
• Adding Other BISD Staff To Your Courses

Clever 1

• PreK-2nd QR Codes for Clever and the BISD Portal

Digital Citizenship 2

• Digital Citizenship District Scope and Sequence
• Social Media Guide

Video Conferencing 2

• How to Use Skype for Video Conferencing
• How to use Zoom for Video Conferencing

Listen and Learn Podcast 5

• Dive Into Digital Learning
• Online Learning
• Personalized Learning Experiences
• Becoming a Connected Educator - Listen and Learn Podcast
• Tips & Tricks Toward Improving Internet Research

Blogging 2

• Becoming a Connected Education - KidBlog
• BISD Student Directions For Settting up a Blog

EduTyping 1

• EduTyping: An Online Keyboarding Program

Collaboration Resources 2

• Connecting with Classrooms In Skype
• Padlet

Formative Assessment Online Resources 4

• EDpuzzle
• Kahoot
• Plickers
• Socrative

GoMath 1

• GoMath/Smartboard Issue In Google Chrome

Flocabulary 7

• Flocabulary for Social Studies
• Evaluating Student Flocabulary Assignments
• The Flocabulary Lesson Sequence
• 5 Ways To Locate Flocabulary Content
• Creating Flocabulary Assignments

See all 7 articles

Digital Planning / General 1

• Setting up a Green Screen Studio

Khan Academy S'more 0

Flipped Learning 1

• Flipped Learning - The What, Why, and The How

iPad Resources 1

• How To Use Swivl

Compass Learning 12

• Single Standard Assignments - Mini Pretest With Activities To Support A Designated State Standard
• Assignment Builder - Step By Step Guide (For BISD Content Coordinators)
• Utilization Breakdown – For Principals, Academic Coaches & Deans
• Generate Course Progress Report
• Student Portfolio Log For Compass Learning - Editable

See all 12 articles

iStation 1

• iStation on Chromebook & Chromebox

Munis Virtual App 1

• Signing into Munis Virtual App