Birdville ISD Help Desk

Canvas/Online Learning

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Canvas Parent Observer 7

• How to Get a Student's Pairing Code to Set Up a Canvas Parent Observer Account
• How does a parent create their Parent Observer account after they get their student’s Pairing Code?
• What is a parent observer able to see in their student’s Canvas Course?
• How Parents Log in to Canvas to View Student Courses
• How to Link Additional Students to a Parent Observer Account

See all 7 articles

General Canvas FAQ's 5

• What is the difference between a Skyward, Teacher-Created, and Sandbox course?
• Where can I find a list of Canvas Terminology?
• How can I get fast answers to my Canvas questions?
• How do I have show my announcements at the top of my Home Page?
• How do I access Canvas Tier 1 support?

Grading and Feedback in Canvas 6

• Secondary Teachers: How do I sync my Canvas grades to Skyward?
• Elementary: How to sync Grades to Skyward?
• How can I use Canvas tools to give meaningful feedback to my students?
• What are "What-if" Grades?
• How do I change the weights of my Assignment Groups to match Skyward?

See all 6 articles

External Tools Integration in Canvas 3

• How do I use Pear Deck in Canvas?
• How do I use the Flipgrid External Tool?
• How do I use Seesaw with Canvas?

Remote/Online Learning Resources and Best Practices 2

• What are sonme best practices for remote classroom instruction?
• How does a student sign in to the Chrome browser?

Video Creation Resources (Canvas Studio, Loom, etc.) 2

• What is Canvas Studio?
• How is Canvas Studio used in a course?

Importing and Exporting Canvas Course Content 0

Cross-Listing Canvas Courses 2

• When is it a good idea to cross list my courses?
• How to Cross-Link Courses

Canvas Assignments 4

• How do I assign something to individual students or sections?
• Should I use “Google Cloud Assignments” or “Google Assignments?
• How do I know the difference between assignment due dates and availability dates, and how to use them?
• Is there a way to mark assignments complete that are tagged “incomplete/complete” in mass quantity without addressing each one?

Using Undelete in Canvas 3

• How do I get something back that I accidentally delete from my course?
• How can I view the past edits on a page or roll back a page history?
• What if I accidentally import content from the Commons or my Sandbox (or Teacher-Created) course, it overrides my current content and assignments?

Zoom 7

• What are the teacher's best practice settings using Zoom?
• How can I present content to students that are both online and face-to-face at the same time?
• How can I use my phone as a document camera in a Zoom Meeting?
• How do I set up a meeting in Zoom?
• Zoom: Microphone / Speaker Settings (Windows & macOS)

See all 7 articles

Student Engagement and Attendance in Canvas 1

• How can I use Assignments and Quizzes in Canvas?

Using Chromebooks and Personal Devices to Access Canvas 2

• How to Log in to Canvas from a Personal Computer and Student Chromebook
• How to Log in to Canvas from a District-Issued Student Chromebook

Concurrent Teaching Practices (Online and In-Person Simultaneously) 1

• What are strategies for being able to teach in person and online at the same time?

Canvas Studio 5

• What is Canvas Studio?
• How do I use Canvas Studio?
• How do I add Captions to media in Canvas Studio?
• How do I add Canvas Studio Media into a Rich Content Editor?
• How do I view user insights and analytics for Canvas Studio media in a course as an instructor?

GoGuardian Information 6

• GoGuardian Introduction Information
• GoGuardian: Scenes, Modes, and URLs
• GoGuardian Teacher Demo
• BISD Teacher Walkthrough of GoGuardian
• Creating A Classroom In GoGuardian

See all 6 articles

AverMedia Microphones 1

• Microphone introduction and Setup (AW315 Model)

Unicheck Plagiarism Tool (High School Only) 3

• Unicheck Plagiarism Tool Video Guides
• Unicheck Student's Guide
• Unicheck Instructor's Guide

Canvas Gradepassback Error Dictionary 0

Computers

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Microsoft Surface 4

• Surface Pro Pen
• Microsoft Surface: Tablet Mode
• Surface Frozen On Screen Or Will Not Bootup
• Docking Station

Tips & Tricks 8

• Microsoft Windows: Backup Your Files
• Microsoft Windows: Restore Your Files
• Microsoft Word: How To Print/Save As PDF Document
• Microsoft Windows: Searching For Files
• Microsoft Windows: Screenshots

See all 8 articles

Computer Setup 5

• Basic Phone / Computer Network Cable Setup
• GT Collaborative Workstations - Getting Started
• Microsoft Windows: Change Audio Source / Or Computer Speakers Not Working
• Computer Setup Step-By-Step
• Microsoft Windows Update

Laptops 4

• Red X Over Wireless Icon - NO Connections Available
• Airplane Mode - Laptop Stuck
• Connecting A Dell Laptop To A Projector
• HP Probook 430 G8

Other Computer Questions 18

• Technology Hardware Removal Requests
• Microsoft Windows: Screen Orientation
• New Login Screen For District PC Computers
• Microsoft Windows: Running Low On Resources
• Microsoft Windows: Missing Recycling Bin

See all 18 articles

Video Issues 2

• Microsoft Windows: Monitor Or Projector Screen Is Blank
• Microsoft Windows: Playing DVD's

Email

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Mail Filtering 3

• Microsoft Office 365: Quarantined Email
• Microsoft Outlook: Junk Email Management
• Microsoft Outlook: Creating Email Rules (Web App)

Webmail 3

• Microsoft Outlook - Clearing Mobile Devices
• Microsoft Outlook: Add Public Folder / Master Calendar (Web App)
• Microsoft Outlook: Add Shared Inbox (Web App)

Faxcom (Email Faxing) 3

• Outlook EFax Inbox (Receiving Faxes)
• Outlook Fax Plugin (Sending Faxes)
• Fax by Email

Microsoft Outlook 33

• Search Emails For Terms
• Office 2019 - Outlook Quick Start Guide
• Change The Default Font, Color, Style, And Size For Messages
• BISD Calendar
• Manage Another Person's Mail And Calendar

See all 33 articles

Malicious Emails & Spam 2

• I Received SPAM Or Junk Email
• Using the Phishing Alert Button in Outlook

Gmail 1

• Google Gmail Policy

Etiquette & Best Practices 1

• Email Etiquette and Best Practices for Teachers and Staff

Google & Chromebooks

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Transitioning to New Chromebooks 6

• How to Find All of Your Computer Files on Your Windows Computer and Upload them to the Cloud
• Uploading your PC Files to Google Drive or Microsoft OneDrive
• Spring Cleaning your U-Drive
• Uploading Desktop Files to the Cloud
• How to Organize Your Files in Google Drive

See all 6 articles

Google Drive 2

• Google Transfer
• Moving Files To And From Google Drive

Chrome 6

• Chromebook Keyboard Shortcuts
• Google App & Extension Approval Process
• Google Chrome: Clear Cache And Cookies
• Google Chrome: Change Browser PDF Viewer
• BISD Supported Browsers

See all 6 articles

Google Lesson Planning 0

Using Google Chrome & Search 4

• Search Google Drive
• Disable Chrome PDF Viewer
• Creating Chrome Browser Weblink Shortcuts
• Using Google Search Filter Options

Using Google Apps for Education 8

• Google Drive: Sign Out Of Mobile App
• Google Drive: Introduction Access, Creation, And Sharing
• Creating Presentations Via Google Slides
• Creating In Google Slides Video
• BISD Google Docs Introduction

See all 8 articles

Login Help 1

• Google Login / Password Login Help

Google Chromebooks 15

• How To Change Language Settings On A Chromebook
• Chromebook: Missing Keys
• Using A Projector With A Chromebook
• Chromebook Is Dark Or Discolored
• Adjusting The Brightness On A Chromebook

See all 15 articles

Google Classroom 1

• Google Classroom No Longer Used in Birdville - How Students Access Canvas

Damage & Loss of Chromebook 2

• First Time Student Chromebook Damage/Loss
• Paying for Student Chromebook Loss/Damage

Mobile

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Project Innovate 1

• Turning In A Project Innovate iPad

Android Devices 4

• Setting Up Your BISD Email (Android Devices)
• Android - Removing Your BISD Email From Device
• Android - Forgetting Your Preferred Wifi Network
• Connecting To BISD-5G (Android Device)

Windows Phone 1

• Setting Up Your BISD Email To A Windows Phone

iPhone/iTouch/iPad 15

• Update Email Password On IPhone & IPad
• Setting Up Your BISD Email (iPhone / iPad)
• IPad Authentication Required
• Accessing The BISD App Catalog
• IPad App & Google Extensions Approval Process

See all 15 articles

Microsoft

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Microsoft Office 365 (General Articles) 7

• Microsoft Office 365: Cannot Type In Microsoft Office Applications
• Can't Find Microsoft Office Icons on My Desktop Or Taskbar
• Microsoft Office 365: Home Use Program
• Microsoft Office 365: Training Videos
• Microsoft Office 365: Login

See all 7 articles

Microsoft Excel 6

• Office 2016 - Excel Quick Start Guide
• Office 2013 - Excel Quick Start Guide
• Can Not Open Old Excel & Word Docs
• Unable To Open EXCEL Documents
• Microsoft Excel: Chart Creation

See all 6 articles

Microsoft OneNote 3

• Microsoft OneNote: Login
• Microsoft OneNote: Create A Shared Notebook
• Microsoft OneNote: Add A Shared Notebook

Microsoft Teams 16

• Microsoft Teams: Adding a New User in Chat
• Microsoft Teams: Web Login
• Microsoft Teams: Setup On iOS Device
• Microsoft Teams: Setup On Android Device
• Microsoft Teams: Setup Desktop Client

See all 16 articles

Microsoft Teams Voice/Calling 22

• Microsoft Teams: Microphone / Speakers Settings (Online Application)
• Microsoft Teams: Microphone / Speaker Settings (Windows)
• Microsoft Teams: Microphone / Speaker Settings (Chrome)
• Microsoft Teams: Call a Phone Number (Desktop)
• Microsoft Teams: Use The Dial Pad

See all 22 articles

Microsoft Word 3

• Changing The Default Save Location In Word
• MS Word 2013 - I Cannot Access The Dictionary
• Office 2013 - Word Quick Start Guide

Other Office Applications 6

• Office 2013 - Visio Quick Start Guide
• Office - PowerPoint Quick Start Guide
• Office - OneNote Quick Start Guide
• Microsoft Multi-Factor Authentication: Overview
• Microsoft Multi-Factor Authentication: Sign In With the Microsoft Authenticator App

See all 6 articles

Network / Internet

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Kronos Timeclocks 2

• Kronos - Logging and Clocking In (Computer)
• Entrenamiento Kronos en español

Streaming Devices 1

• Roku: YouTube TV Tutorial

Video / Audio Learning Resources 2

• Read 180 Headset Settings
• Request for Video/Audio Learning Resources

Announcement System 1

• vMix YouTube Recording Directions

Internet / Browsers 3

• How To Check If A Website Is Blocked By Content Filters
• Websites Using Adobe Flash
• Understanding Wired & Wireless Connections

Network 10

• BISD-Guest WiFi
• BISD-5G Wifi
• Laptop Does Not Connect To the BISD Network
• How Much Space is on My U Drive?
• My U:\ Drive Is Missing Or Inaccessible

See all 10 articles

Network Security Certificates 1

• Install Network Certificate for Content Filter

Online Resources

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ClassLink 17

• Reset Student Passwords in Classlink
• Introducing the NEW my.birdvilleschools.net portal!
• I forgot my password for the "my.birdvilleschools.net" portal and need to reset it
• Signing into ClassLink
• ClassLink Personal Settings

See all 17 articles

Virtual Desktop (VDI) 2

• Access Your Virtual Desktop (VDI)
• Virtual Desktop (VDI) Remote App

Skyward 25

• Skyward Family Access - Mobile Access
• Skyward Parent Portal Login
• Skyward - I'm not seeing my current Term Assignments or Grades
• Skyward Reports Won't Open
• Report Module in Skyward

See all 25 articles

Technology Device Information 1

• 2018 Bond - Technology Rollout

Edgenuity 1

• Student Edgenuity Sign-In Issues

YouTube 4

• How to Upload YouTube Videos
• School Brand Account is Suspended
• YouTube Channel Switcher for Suspended Brand Accounts
• How to Approve Channels and Videos on Youtube

My Birdville Portal 0

McGraw Hill 1

• EAssessment Sharing Steps For Teachers

Freshservice (Internal) 2

• How To Submit A Technology Service Request
• Submitting Software Purchasing Requests

Freshservice (External) 1

• How To Submit A Help Desk Ticket (External)

Canvas 4

• Login To Canvas Video
• What is Canvas?
• How to Enable Chat in a Canvas Course
• Adding Other BISD Staff To Your Courses

Clever 2

• PreK-2nd QR Codes for Clever and the BISD Portal
• Clever and XtraMath

Digital Citizenship 2

• Digital Citizenship District Scope and Sequence
• Social Media Guide

Video Conferencing 1

• Zoom for Video Conferencing - Best Practice Settings

Listen and Learn Podcast 4

• Dive Into Digital Learning
• Online Learning
• Personalized Learning Experiences
• Tips & Tricks Toward Improving Internet Research

Blogging 2

• Becoming a Connected Education - KidBlog
• BISD Student Directions For Settting up a Blog

EduTyping 0

Collaboration Resources 1

• Padlet

Formative Assessment Online Resources 4

• EDpuzzle
• Kahoot
• Plickers
• Socrative

GoMath 1

• GoMath/Smartboard Issue In Google Chrome

Flocabulary 0

Digital Planning / General 1

• Setting up a Green Screen Studio

Khan Academy S'more 0

Flipped Learning 1

• Flipped Learning - The What, Why, and The How

iPad Resources 1

• How To Use Swivl

Compass Learning 0

iStation 0

Virtual Apps 3

• Accessing Virtual Apps
• Signing into Munis Virtual App
• V-APP: Student Password Reset Tool

Zoom 4

• Download Zoom Cloud Recordings
• Upload your Zoom Recordings to Google Drive
• How to Upload Video to Youtube (to store zoom videos)
• Step-by-Step: Saving Your Zoom Videos to the Cloud

Substitutes 1

• Substitute Teacher Classroom Technology Support

Passwords / Security

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Remote Access Software 1

• BISD Secure Remote Access

Badges 2

• Security Badge Procedures
• I Can't Find My Badge!

Munis Self Service 2

• Retrieving Your Munis Password Hint
• Changing Your Munis Password

New Hire Information 1

• Welcome New Birdville Staff - Technology Help

Passwords 10

• BISD Password Requirements
• SKYWARD Login
• Online Resource Logins
• Field Trip Request Login
• Google Login And Password Help

See all 10 articles

Virus / Malware / Ransomware 4

• Recognize and Avoid a Phishing Scam (BISD Students)
• Security Alert: Phishing Emails
• I Did An Internet Search And Got A Virus
• Recognize and Avoid a Phishing Scam (BISD Staff)

QR Code Logins 1

• QR Code Logins: PreK - 2nd

Phones

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Mobile Phones 3

• Virtual Reality Headset Setup
• Birdville ISD Mobile App for Staff
• Google Pixel Phone: Install WiFi Certificate and Connect to BISD-5G

Cisco Desk Phones 16

• Cisco 7841 Quick Start Guide
• Phone - Changing Your Greeting And Recorded Name (Announced Name)
• Call Logs And Directories Overview
• Ring And Message Indicator Customization
• Headset, Handset, And Speaker Overview

See all 16 articles

Yealink Desk Phones 22

• Microsoft Teams: Signing In And Out (Desk Phone)
• Microsoft Teams: Placing a Call While on a Call (Desk Phone)
• Microsoft Teams: Placing a Call from Call History
• Microsoft Teams: Placing a Call from Voicemail (Desk Phone)
• Microsoft Teams: Redialing a Number (Desk Phone)

See all 22 articles

Printers / Copiers

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Dell Printers 1

• Replace The Imaging Drums On The 5130cdn Dell Laser Printer

Printer Issues 8

• Installing Printers - Using The Printer Install Portal
• Refresh Printer Settings
• 934 Printhead Error
• I Can't Print Anything In From A PDF - Prop Res DLL Not Loaded Error
• PrinterLogic: Sign-In To Chrome Extension on Your Chromebook - Staff Only

See all 8 articles

Ricoh Printers 1

• Ricoh Printers - How To Get Them Serviced

Lexmark Printers 1

• Printing An Extra Paper

Scanners 2

• Raptor Scanner Calibration Card
• Scanner - Setting Up Twain Scanner Software

Canon Copiers 7

• Contacting Canon Service Department
• Ordering Supplies For Canon Copier
• Canon Copier Reports Using UniFlow
• Scan To Email On Canon Copier (UniFLOW)
• Picking Up Your Secure Jobs At A Canon Copier (UniFLOW)

See all 7 articles

Purchasing

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Purchasing Catalog Overview 2

• How to use the BISD Purchasing Catalog
• My Ticket Was Rejected, What Now?

Contracts 3

• Independent Contractor Contract - Federal Funds
• Independent Contractor Contract - General Funds
• Small Contract

EDGAR 2

• EDGAR Form
• EDGAR Guidelines & FAQ

Title I 2

• Pre-Approval of Title I Purchases
• Title I, Part A Use of Funds

Smartboard / Projector

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Interactive Flat Panels 4

• SMART Interactive Flat Panel MX Series Support
• Connecting SMART IFP to WiFi
• New Network Security Certificate Install on IFPs
• SMART IFP Screen Share Issue Resolve

Document Camera 3

• Blank Display on Ladibug Software
• Lumens DC170 Ladibug Document Camera Quick Start Guide
• Ladibug Document Camera: Install on Chromebook

Smartboard 3

• Quick Help Guide for 600 Series Smartboard
• Computer Does Not Recognize the Smartboard
• SMART Board/Interactive White Boards - Model 660

Presentation Systems 5

• Board Room ClickShare
• HHS Omni Room Projector Controls
• Coliseum A/V System Start Up
• FAAC & Coliseum Setup
• Setting Up Classroom Presentation System

Projector 4

• Projector Shows "No Signal"
• Multi-Display Options
• How to reset a Casio Projector
• Multi-Display Options on Windows 10

Software

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GoGuardian 0

VI Monitor 2

• VI Monitor: Update to VI MonitorPlus Software
• Update VI Monitor Software

Adobe 9

• Adobe Software Login
• Set Adobe Reader DC or Adobe Acrobat DC To Be The Default PDF Viewer
• "Word Is Running Into Problems With The 'Acrobat Pdfmaker Office Com Addin' Add-In. If This Keeps Happening, Disable This Add-In And Check For Available Updates. Do You Want To Disable It Now?"
• Adobe Pro - How To Create An Electronic Signature/Digital ID
• PDF Page Will Not Print The Graphics Added To The Document.

See all 9 articles

Big Brainz 2

• Adding And Removing Classes/Students For Big Brainz
• Add Students to Big Brainz

Destiny 1

• Adding The Library Card Catalog (Destiny) Desktop Shortcut Icon

Eduphoria 7

• Setting Up Appraise
• Eduphoria - Can Not Sign My Formspace Forms
• Aware - How To Build A Teacher Test
• How Do I Log Into Eduphoria?
• Eduphoria - How To Change Your Profile Information

See all 7 articles

Java 1

• How to enable Java for TestNav

Raptor 3

• Generating, Customizing And Creating Raptor Reports
• Video: Calibrating your ID scanner
• Raptor - General and Support Information

Schoolwires 10

• Teacher Website ADA Compliant
• School Wires ADA: Saving Files and Completing Google Migration
• SchoolWires - Adding Events To BISD/Campus/Dept. Calendars
• Schoolwires - Information And Resource Page
• Problems with Linking Files

See all 10 articles

Software Center 2

• Install TestNav Or STAAR Testing Software
• How do I find the BISD Software Center

System Center Endpoint Protection 1

• How to run the Update for System Center Endpoint Protection PC Status

Vision 7

• Upgrade Vision Software
• Vision Network Settings
• Video: Installing Vision On A Single Student Computer
• Follow Video: Installing Vision On Multiple Computers (Lab)
• Follow Vision: How To Log Into All Student Computers At Once

See all 7 articles

Windows 10 10

• Windows 10: Snipping Tool
• How to Add a Program to Startup in Windows 10
• Mapping A Network Or Shared Drive In Windows 10
• Hidden Start Menu
• Pin Items To Your Start Menu

See all 10 articles

Docusign 5

• What Are Docusign Templates?
• DocuSign Video Tutorial Library
• DocuSign Account Tour
• DocuSign - How it Works
• DocuSign - Working with Templates

Audacity 2

• Audacity: Error While Opening Sound Device
• Using Audacity

Canvas 6

• Creating Sandbox Courses
• Import/Export Content in Canvas
• Canvas Video Guides For Online Resources
• Getting Started With Canvas
• How to Add Subs & Teachers to a Canvas Course

See all 6 articles

Edmodo 2

• Edmodo - Changing a Student Password
• Getting Started with Edmodo

Edusmart 1

• Edusmart

Munis 13

• *Munis System Upgrade (2022)
• MUNIS Training: Tyler University
• Requisition Quick Reference Guide
• Budget Transfers & Amendments
• Payment Entry & Payment Journal

See all 13 articles

Reflector 3

• Reflector 2 - Configuration & Setup (Part 2)
• Installing Reflector 2 (Part 1)
• Troubleshooting Reflector Issues

Software Related Articles 11

• Imagine Learning App
• Voicethread Mobile App
• Running Software in Compatibility Mode
• NoodleTools iPad App
• Online Applications - Login Credentials Archive

See all 11 articles

System Status 1

• Birdville ISD Application Inventory

SafeSchools 1

• Issues viewing SafeSchool Trainings

Digital Signage 0

iStation 1

• Downloading Istation on a Personal Device

Khan Academy 5

• Khan Academy: Getting Started in the Clever Library
• Khan Academy: Creating a New Account
• Khan Academy: Logging into an Existing Account
• Khan Academy: Student Registration After Class Creation
• Khan Academy: Tips and Troubleshooting

Wallboard 2

• Wallboard: Embedding Microsoft Office 365 Documents
• Wallboard: Embedding Google Documents

SuccessEd

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Student Profile Solutions 1

• SuccessEd: Student Profile Solutions

User Issues 1

• SuccessEd: User Issues

General Information/Trainings 10

• SuccessEd: Troubleshooting Guide
• SuccessEd: 504 Referral Checklist
• SuccessEd: Forms for RtI
• SuccessEd: RtI in BISD
• SuccessEd: RtI User Guide

See all 10 articles

Digital Learning

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Bird-Cast! Empowered, Innovative Learning Podcast 1

• Bird-Cast! Empowered, Innovative Learning

✅Canva 1

• Create With Canva - Beginners Guide

❤️Canvas in the Classroom 5

• 40 Ways to Use Canvas in the Classroom
• BISD Canvas Expecations and Information
• Learning Outcomes in Canvas (Webinar) 30 min
• Working with the Canvas/Skyward SIS Relationship
• Canvas New Quizzes Quick Start Guide

New Teacher Resources 3

• Aug 3, 2021: "6 Reasons to Use Canvas LMS in the Physical Classroom"
• Aug 3, 2021: Collaborating with your Digital Learning Specialist
• Aug 3, 2021: Technology Use in BISD

☝️First Week of School 1

• Digital Learning Guide to the First Week

In the Library 1

• Increase Student Achievement - Elementary Teacher & Librarian Collaboration

Past DLS Trainings/Events (Canvas Courses) 8

• Birdville Summer Learning Warrior Challenge
• BISD CanvasPalooza (Summer 2020)
• Birdville Nest: AfterSchool Snacks!
• BISD Minecraft Education Edition Teacher Academy
• Birdville Digital Learning Catalog

See all 8 articles

Technology Integration 3

• Hyperdocs 101 - An Introduction
• Lead4ward Instructional Strategies Playlist
• Immersive Reader Extension

Notes from the Nest: Secondary Monthly Publication 1

• September 2021 Issue 1

Digital Learning Team Basics 1

• How to Book a Time with Your Digital Learning Specialist

STAAR New Question Types 1

• STAAR New Questions Types in Canvas

SMART Training Info 3

• SMART Training 2021-22
• Setting up your SMART IFP
• Allow Google Drive Integration on SMART IFP

Zoom 0

Professional Learning - Conferences 2021-2022 0

Google Workspace 1

• Creating Digital Work Sheets with Google Slides

Online Assessments 1

• Tackling Online Assessments Website