Birdville ISD Help Desk

Problem

Possible Solution

When I search a student’s name within SE 504 or RtI, they do not appear

• Make sure you are not hitting “enter” after you type the student’s name

• Select “Student Search” link or Students button; type students name (DO hit “enter” after you type); click yellow pencil next to student’s name; select “Enrollment” tab; make sure box next to the desired product (SE 504 and/or RtI)  is checked

When I follow the previous directions and search a student under the Students tab, the student’s name is not in the search results.

• Click “Add a New Student”

• Type in the student’s name; select “Import Student from SIS”

When I click “Add a New Student” and enter the student’s name, they do not populate in the search results.

• If you are using the Chrome web browser, try using a different one (Internet Explorer, Microsoft Edge, Firefox, etc.) and follow those steps again

After I made sure the student’s enrollment was correct, I am able to see them in the product but cannot create any forms.

• Click “Student Search” link (under the title “Student Forms”); type students name (DO hit “enter” after you type); click yellow pencil next to student’s name; click the “Program Compliance” tab, then the “Section 504” or “RtI” link right below it; select  “Active” from drop down menu under Status.

• If you’ve taken the steps above and still cannot create any forms, email Emily Steele ([email protected]) to ensure you have the correct user role for your campus

I cannot log in to my account.

• Click “Forgot Password”; follow the steps to reset password (username is BISD email address)

• If you get a message that says something like “there is no record of this account”, follow the steps on this document: https://drive.google.com/file/d/1NpEceiAIKet3DXRZggO5j4jA36oMy8vI/view?usp=sharing

Problem

Possible Solution

I don’t know where to go to log-in to SuccessEd.

• https://start.successed.net

I can’t log on from the app on the ClassLink portal.

• While an app for SuccessEd can be added to your portal, it has not been activated for single sign on use. Please go directly to https://start.successed.net to log in--do NOT use ClassLink.

I can’t remember my username/password

• Username will be your Birdville ISD email address. Use the “Forgot Password” option to have a link to reset your password emailed to you

When I click “Forgot Password” and type in my Birdville ISD email, it says I am not found in the system

• This means you have not registered yet. Follow the directions on this document: https://drive.google.com/file/d/1Tuo3ZBF1Eo2NQ1XS3soR70CfYRakpRNy/view?usp=sharing