Call queue is a feature that route and queue incoming calls to group members, called agents, such as to a help desk or a customer service desk.

When someone calls into a phone number that is set with a call queue, they will hear a greeting first (if any is setup), and then they will be put in the queue and wait for the available call agent. 


The person calling in will hear music while they are placed on hold and waiting, and the call in the queue will ring all call agents at the same time by default. After a call agent accepts the call, other agents’ phones stop ringing.


If you are assigned as an agent of the call queue, the incoming calls to the call queue will display the name

of the call queue to distinguish it from common calls.


ACCESSING YOUR CALL QUEUE FROM YOUR YEALINK PHONE


STEP 1



 Select the icon in the upper left hand corner of your Phone's home screen containing your initials.



 



STEP 2


Select Settings, then Calling.



 



STEP 3



Swipe to the bottom of the page and you will see which call queues you are apart of.